Frequently Asked Questions
HOW MUCH IS SHIPPING?
Shipping costs for mainland Spain are €3.95. For purchases over €39, shipping is FREE.
Shipping costs for the Balearic Islands, Ceuta, and Melilla are €5.95. For purchases over €50, shipping is FREE.
Shipping costs for the Canary Islands are €5.95. For purchases over €50, shipping is FREE.
Shipping costs for Portugal are €5.95. For purchases over €50, shipping is FREE.
For the rest of the countries in Europe, shipping is €9.95, and for the rest of destinations, the shipping cost is €14.95.
For mainland Spain, the Balearic Islands, Ceuta, and Melilla, the option of pickup at an office is also available. The cost of this shipping is €3.20 for mainland Spain (free for orders over €39) and €4.00 for the Balearic Islands, Ceuta, and Melilla (free for orders over €50).
Economy Shipping (50 cents): This shipping method does not include a tracking code and can take up to 120 days to arrive. By choosing this option, the customer assumes responsibility in case of loss of the package, as we will not be able to issue refunds or reship the product if it goes missing during transit.
WHEN WILL MY SHIPMENT ARRIVE?
For personalized and/or handmade products, the preparation time is indicated on each product. If an order contains several of these products, the preparation time for the order will be the longest of those indicated on the products.
For all other cases, or once the personalized products are ready, the shipping time is 1-3 business days. Once the order has been shipped, you will receive a confirmation email.
Shipments to the mainland are delivered in 24-72 hours. For other destinations, the delivery time is 5-7 business days.
HOW CAN I GET IN TOUCH WITH YOU?
You can contact us through the contact page on this website, via email at info@pawfy.es, or through our Instagram account @pawfy.moda.
I HAVE A PHYSICAL STORE AND WOULD LIKE TO OFFER YOUR PRODUCTS
Get in touch with us via email at info@pawfy.es, our Instagram @pawfy.moda, or the contact page for stores, providing your store details, and we will send you all the information.
I PLACED AN ORDER AND HAVE NOT RECEIVED THE CONFIRMATION EMAIL
Check your email's spam folder and ensure you entered your address correctly when placing the order. You can also contact us providing your order details, and we will inform you of its status.
HOW CAN I WASH THE PRODUCTS?
You can wash all our handmade items either by hand or in the washing machine using cold water. If you use the washing machine, we recommend using a laundry bag so that the metal elements are not damaged.
I CAN'T FIND THE DESIGN I'M LOOKING FOR ON THE WEBSITE
Write to us on Instagram or send us an email at info@pawfy.es, and we will inform you about how to order it.
WHICH SIZE SHOULD I CHOOSE FOR MY PET?
On all products, there is an image indicating how to measure your pet. A table is also provided where you can check which size you should choose based on the previous measurements.
For products purchased during the Black Friday promotion, return shipping costs will be borne by the buyer. The cost for a product or size exchange is €4.95 (mainland Spain only). If you simply wish to return the item, the price will be €3.95 (mainland Spain only).
For other destinations, please ask us about the return price.
For personalized products, returns or exchanges are NOT accepted, except in the case of manufacturing defects. In this case, it must be reported upon receiving the product.
For non-personalized products, you can return your order by notifying us within 14 calendar days from the receipt of the order, provided that it is in perfect condition, unused, and in the original packaging. In this case, the customer will assume the return costs, which will be deducted from the amount to be refunded once we receive and check the condition of the returned products.
To initiate the return process, send us an email at info@pawfy.es indicating your order number, and we will respond with the steps to follow for the return.
Consult all information regarding returns on the Returns Policy page.